|
GENERAL/ABOUT CANADAHELPS
What is CanadaHelps?
CanadaHelps.org is a not-for-profit charity portal that serves as an information resource about charities in Canada and seeks to promote and facilitate philanthropy through online giving. As a public foundation, CanadaHelps uses a donor-directed funding model to facilitate online donations from donors to charities. CanadaHelps.org offers its services at a very low cost to the charity and at no cost to the donor.
What is CanadaHelps' Charitable Business Registration Number (BN)?
CanadaHelps is a public foundation. Its BN is 896568417RR0001.
How is CanadaHelps funded?
CanadaHelps appreciates the financial support of a number of Canada's most respected companies and foundations including Bell Canada, Bank of Montreal, CIBC, The Muttart Foundation, Ernst & Young, and Hewlett Packard. CanadaHelps receives inkind support from Brookfield, Q9 Networks, Microsoft and others. Individual donors also support our work.
How much does CanadaHelps cost me or the charities I support?
CanadaHelps assesses a 3% transaction fee on each donation. This amount is deducted before the donation is sent to the charity. This 3% is covers all credit card merchant rates, transaction fees, banking costs, receipting, reconciliation and disbursement. The 3% is a modest charge for the service that CanadaHelps provides to Canadian donors and the charities they support.
Why do I need to enable pop-ups?
Pop-ups are used to preview ecards and Charity Gift Cards. To enable your browser to accept CanadaHelps pop-up windows, please see your browser's Help function.
MAKING A DONATION
How do I make a donation?
To make a donation, simply click on the "donate now" icon and complete the information required.
Can I designate my donation in honour or in memory of someone?
Yes. You can designate all donations in honour or in memory of someone.
Can I have CanadaHelps send a card to my honouree or to the family of the person who has passed away?
CanadaHelps offers free ecards for all donations - you can send a friend or family member a CanadaHelps ecard to let them know you are thinking of them. Ecards are available for birthdays, weddings, and more. You can, also, request that TRINITY send a hard-copy postal card or note to your designated honouree or memorial contact.
Can I request that TRINITY use my donation in a particular way?
Yes -- you may be able to send a message/enter special instructions at the time of making your donation.
How much money gets sent to TRINITY?
CanadaHelps assesses a 3% transaction fee on all donations before disbursement. TRINITY is therefore disbursed 97% of your gross donation amount.
When does TRINITY get my donation? How?
CanadaHelps batches disbursements weekly, for donations made the previous week.
Can I cancel my donation?
No. Donations are non-refundable. We issue charitable tax receipts in real time, and because they are in digital format, we cannot ask that the file be returned. You cannot change your mind once you've made a charitable donation.
RECEIPTING
How do I get my receipt?
Tax receipts are sent immediately following the payment of your donation(s) to the email you entered. Please check your email following the donation. Please be sure to check your junk/spam folder in case our message has been diverted by your email client. If you have a MyCanadaHelps account, all donations and all receipts are stored online for you. You can access your receipt at any time.
Is my receipt valid for tax credits?
Yes. CanadaHelps uses secure PDFs for tax receipting. Electronic receipts are valid for tax filing by the CRA.
I use Intuit QuickTax to file my taxes. How do my receipts get into the QuickTax program?
CanadaHelps is a partner organization to Intuit. When you are filing your taxes using QuickTax, you will be asked about your charitable tax receipts. If you have a MyCanadaHelps account, you will be able to choose CanadaHelps from the receipt source section, and will be able to have all of your giving history for the calendar year you are filing uploaded into the QuickTax program.
I use a Mac. Are your receipts compatible with Macintosh systems?
Yes, our receipts are compatible, but must be viewed in Adobe Reader for Macintosh. The default view on a Mac does not render secure database generated receipts, and displays them as blank files. You can download Adobe Reader for Macintosh here. It is a free, commonly-used program.
I live in Quebec and am required to have three copies of my tax receipt. What do I do?
Please print your PDF receipt three times. CanadaHelps sends one file only to you.
I've lost my charitable receipt(s). How can I be reissued my tax receipts?
Please contact us, with your name, and approximate date of donation. We'll resend you your tax receipt by email.
What information must be on a tax receipt?
Tax receipts must contain the name and address of the payee of the gift.
Why can't I have tax receipts issued in someone else's name?
Receipts can only be issued to the payee of a donation. The donor of a donation makes the cash donation to charity and therefore qualifies for the tax credit. CanadaHelps charity Gift Card recipients or donation honourees may direct that donation to a particular charity, or be honoured by the charity, but because the donation dollars came from the payee, the recipient should claim no credit. For more information about how Canadian charities must issue tax receipts, please visit http://www.cra-arc.gc.ca/tax/charities/policy/cpc/cpc-010-e.html.
PRIVACY
Why do you collect my email address?
Your email address is used as a login for future donations and is how CanadaHelps issues your tax receipt and will communicate with you about donation details. As an online entity, CanadaHelps does not mail donors newsletters or receipts.
What information do you collect and what information is passed onto the charity(ies) I support?
CanadaHelps collects your email address, name, and address. We also collect payment details. We pass only the information you want us to pass on to the charities you give to; you can give the charities your name only, name and email, all contact information, or make your donation totally anonymously (to the charities you donate to).
Do you sell/trade donor information?
No. CanadaHelps does not share donor information with any third parties. Please read our privacy and security policy for more information.
MONTHLY DONATIONS
How does monthly giving work?
To set up a monthly gift, a donor must create a MyCanadaHelps account, store their credit card information online, and chooses the charity, day of credit card charge, and amount to give each month. The donor can set an end date to finish the gift pledge, or advise how many months the gift should be processed.
How do I get my receipt?
Receipts for monthly gifts are not created each month. To access a receipt for monthly gifts, a donor must log in to create a receipt. Receipt aggregation can be set to create one receipt for all donations made over the course of a calendar year, or can be created at the donor's discretion.
Will I receive notification when my credit card is processed?
Yes. You receive an email when we have charged your credit card.
If my monthly donation fails, will I be notified?
No. We ask that donors ensure their billing information is kept up to date in their MyCanadaHelps profile.
How do I cancel a monthly gift?
To cancel a monthly gift, a donor must log in to the MyCanadaHelps account and cancel the pledge in their Monthly Giving section.
|
About Us 
